Skills To Help Gen Z Employees Succeed

To build a sustainable future, businesses must help to ensure the success of their Gen Z employees. In a recent article, Forbes notes that a focus on skills, leadership development, and career advancement is key when seeking to attract and retain this valuable cohort. Today, let us discuss both the hard and soft skills needed across all industries, as well as ways to help support and lift Generation Z in the workplace.

Hard Skills

In the wake of the pandemic, it’s not surprising that digital fluency tops the list of necessary hard skills. Plugged in since birth and intrinsically tech-savvy, Gen Z employees seem primed for success with the recent shift to remote work, but every generation has its strengths and struggles. Fresh out of college with little to no work experience, limited experience working in a brick and mortar office, and no opportunity to develop skills through in-person mentoring has led to unprecedented complications. Without proper support, the result will surely be an increased turnover rate amongst Gen Z workers. To better prepare, engage, and retain young professionals, employers are realizing the need to invest in learning and training, provide hands-on learning experiences that are job-specific, and offer structured mentorship.

Soft Skills

Members of Gen Z are driven, and these emerging leaders are keenly interested in acquiring talents that will lead to career growth. Unfortunately, “upskilling Gen Z employees is not only a challenge in the post-pandemic world, but a requirement to retain young employees,” according to the World Economic Forum. While they may quickly grasp technical tasks and other hard skills, many are finding that Generation Z lacks critical soft skills, thanks to social distancing setbacks and a heavy reliance on texting. To increase motivation to grow and advance within the company, employers will need to assist their Gen Z employees with developing soft skills that are both desirable and necessary in the workplace. Examples include:

  • Critical Thinking
  • Creative Problem Solving
  • Public Speaking
  • Professional Writing
  • Active Listening
  • Collaboration

LinkedIn’s 2021 Workplace Learning Report shows that thriving companies are prioritizing leadership development and learning opportunities for new hires. With Gen Z workers set to triple by 2030, this pivotal change is not only crucial for the future, but it is also directly in response to the way entry-level employees are approaching their careers today. Tammy Dowley-Blackman Group has two decades of experience building companies focused on delivering innovative approaches to leadership and organizational development. Through our Looking Forward Lab, we provide in-person and online courses and training, as well as group and individual coaching designed specifically for Generation Z. Contact us to get started or to learn more!


Tammy Dowley-Blackman Group, LLC is a certified National Supplier Development Council Minority Business Enterprise (MBE), Small Business Administration (SBA) Woman Owned Small Business (WOSB), and Women’s Business Enterprise Network Council (WBENC) woman-owned company. The company is comprised of a suite of brands, including TDB Group Strategic Advisory, a management consulting firm, as well as Looking Forward Lab, which offers a full-service learning engagement model focused on Gen Z workplace development and support for their managers.


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